SAIL Wellness Privacy Policy

Last Updated: 12/23/2024

SAIL Wellness (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, shared, and safeguarded when you use the SAIL Wellness mobile application, website, and related services (collectively, “the App” or “the Service”).

By using the App, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the App immediately.

1. Information We Collect

We may collect several types of information from and about users of our App, including:

  1. Personal Information
    • Account Information: such as your name, email address, and password.
    • Profile Information: such as your age, gender, height, weight, dietary preferences, allergies, fitness goals, or other information you choose to provide that helps personalize your nutrition recommendations.
  2. Health and Wellness Data
    • Nutritional intake logs, meal plans, or daily calorie intake.
    • Activity data, such as steps taken or workouts performed (if provided voluntarily or integrated through third-party services and devices).
  3. Usage Data
    • Device Information: including your device type, operating system, and unique device identifiers.
    • Log Information: including IP address, browser type, the pages you visit, access times, and referring URL.
    • Analytics Information: usage metrics and system logs to help us improve performance and user experience.
  4. Communications
    • If you contact us, we may keep a record of that correspondence (including email messages and user support chat logs).
  5. Location Data (Optional)
    • With your permission, the App may collect approximate or precise geolocation data to provide location-based features (e.g., local nutrition insights). You can disable location services at any time in your device settings.
2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Personalization: To provide tailored AI-driven nutrition guidance, meal plans, and activity recommendations.
  • Analytics and Improvements: To analyze usage trends, track user activity, and improve the functionality, performance, and user experience of the App.
  • Communication: To send you updates, security alerts, technical notices, and other administrative or marketing messages related to the App. You can opt out of marketing communications at any time.
  • Customer Support: To respond to your inquiries, troubleshoot problems, and provide technical support.
  • Legal Compliance: To fulfill our legal obligations, defend our legal rights, and prevent misuse of the App.
3. Legal Basis for Processing (For Users in the EU)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal bases for collecting and using personal information will include one or more of the following:

  • Consent: You have given consent for the processing of your data for one or more specific purposes.
  • Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: We process your information to pursue our legitimate interests, provided that your interests and fundamental rights do not override those interests.
  • Legal Obligations: Processing is necessary for compliance with a legal obligation to which we are subject.
4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share or transfer your information only in the following ways:

  • Service Providers: We work with trusted third parties who provide services such as hosting, payment processing, analytics, email delivery, and customer support. These service providers have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Business Transfers: If we are involved in a merger, acquisition, financing, due diligence, reorganization, bankruptcy, receivership, sale of assets, or transition of service to another provider, your information may be transferred as part of that transaction under the same level of protection.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • With Your Consent: We may share your personal information for other purposes with your explicit consent.
5. Data Retention and Security
  • Data Retention: We retain your personal information for as long as your account is active or as needed to provide you with services. We may also retain certain data for a reasonable period afterward for backup, archival, or audit purposes, and to comply with our legal obligations.
  • Security Measures: We use administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Children's Privacy

SAIL Wellness is not intended for use by individuals under the age of 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately. We will take steps to remove such information and terminate the child's account.

7. International Data Transfers

Your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. If you are located outside of the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. We take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following data protection rights:

  • Access: You can request more information about the data we hold about you and request a copy of your personal data.
  • Rectification: If you believe that any personal data we are holding is incorrect or incomplete, you can request that we correct or supplement it.
  • Erasure: You may have the right to request that we delete some or all of your personal data.
  • Restriction of Processing: You can ask us to restrict the processing of your personal data under certain circumstances.
  • Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
  • Objection: You can object to certain forms of processing, such as direct marketing.
  • Withdraw Consent: If we are processing your personal data on the basis of your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, or if you have questions about your rights, please contact us at the address provided in the Contact Us section below.

9. Third-Party Links and Services

The App may contain links to or enable sharing with other websites, services, or platforms. We are not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of every service you interact with.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. If we make material changes, we will notify you by email (if we have your email) or through a prominent notice on our App. Your continued use of the App following the posting of changes constitutes your acceptance of such changes. By using SAIL Wellness, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as outlined above.